We've got your message
Thanks for taking the time to get in touch. Whether you've signed up for an interview, asked a question, or let us know you'd like to step back, we've received it and we'll respond properly.
What happens now.
A quick overview of what to expect, depending on why you got in touch.
A real person will reply.
We read every message ourselves and respond personally. No auto-replies, no canned sequences. If you've asked a question, we'll answer it. If you've requested a change, we'll confirm it's done.
We'll suggest a time that suits you.
There's no pressure to pick the first slot. We'll send a few options and you can choose what works, or suggest your own. The interview itself takes about 40 minutes.
That's absolutely fine.
Changing your mind is not awkward for us. If you've asked us to cancel a booking or remove your data, we'll confirm once that's completed and won't contact you again unless you ask.
A few pages that might be useful.
In case you want to read more before we get back to you.
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What we'll ask
A plain-English guide to the topics we cover in a research interview and what we never do.
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Withdraw or ask a question
Changed your mind, or have another question? You can reach us there at any time.
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Research overview
Find out more about the field study, who we're speaking with, and how we use what we learn.
Need to reach us sooner?
You're welcome to email us directly if anything is urgent.
For anything time-sensitive, or if you'd rather not wait for a form reply, write to us at research@clausecrew.com.
We'll still get back to you personally, usually within a day or two. If your message is about withdrawing or cancelling, we'll act on it as soon as we see it.
"thanks again for your time"