Effective date: 30th June 2026
Website: https://clausecrew.com
Business name: Clause Crew
Contact: hello@clausecrew.com
Location: New South Wales, Australia
Clause Crew respects your privacy and is committed to protecting personal information handled through our website and related services.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, subscribe to updates, submit an enquiry, interact with our content, or otherwise deal with us.
This Privacy Policy is intended to reflect our obligations under applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where those laws apply to us.
Clause Crew operates an informational website for a contract management service. Our website address is:
In this Privacy Policy, “we”, “us” and “our” refer to Clause Crew.
The types of personal information we may collect depend on how you interact with us. This may include:
We do not generally seek to collect sensitive information, such as health information, biometric information, racial or ethnic origin, political opinions, religious beliefs, criminal record information or union membership information. Please do not provide sensitive information unless we specifically request it and you consent to us collecting it.
We may collect personal information when you:
We may also collect technical and usage data automatically through cookies, analytics tools, server logs and similar technologies.
If comments are enabled and you leave a comment on our website, we may collect the information shown in the comment form, together with your IP address and browser user agent string to assist with spam detection, moderation and website security.
An anonymised string created from your email address, also known as a hash, may be provided to the Gravatar service to check whether you use that service. The Gravatar privacy policy is available at https://auttomatic.com/privacy.
After approval of your comment, your profile picture may be visible to the public in the context of your comment.
If media upload functionality is enabled and you upload images to our website, you should avoid uploading images that contain embedded location data, including EXIF GPS data. Other website visitors may be able to download and extract location data from images available on the website.
Our website may use cookies and similar technologies to operate the website, improve user experience, remember preferences, support security, understand website usage and assist with marketing or analytics.
Cookies are small text files stored on your device when you visit a website. Some cookies are necessary for the website to function. Others help us understand how visitors use our website.
We may use cookies for purposes including:
If you leave a comment on our website, you may choose to save your name, email address and website in cookies so you do not need to re-enter those details when leaving another comment. These cookies may last for up to one year.
If login functionality is enabled, we may set temporary and session cookies to check whether your browser accepts cookies, manage authentication, remember display preferences and support account security. Login cookies may last for a limited period, and “Remember Me” functionality may extend login persistence.
You can usually disable or delete cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.
We may use analytics and website monitoring tools to understand how visitors use our website, improve content, troubleshoot issues and measure performance.
These tools may collect information such as your IP address, browser type, device information, pages visited, time spent on pages, referring website and general location information derived from your IP address.
Where practical, we will use privacy-protective settings, such as IP anonymisation or aggregated reporting.
Pages or articles on our website may include embedded content, such as videos, images, social media posts, maps, articles or other third-party materials.
Embedded content from other websites behaves in the same way as if you visited the third-party website directly. These third-party websites may collect information about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including where you are logged into an account with that third party.
We are not responsible for the privacy practices of third-party websites or services. You should review their privacy policies before interacting with them.
We may use personal information for purposes including:
We may use your contact details to send you updates, newsletters or information about our services where you have consented, where you would reasonably expect us to do so, or where otherwise permitted by law.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in the relevant email or contacting us at privacy@clausecrew.com
We will not sell your personal information to third-party marketers.
We may disclose personal information to:
If you request a password reset, your IP address may be included in the reset email for security purposes.
Some of our service providers may store, process or access personal information outside Australia, depending on the systems and providers we use.
The countries in which overseas recipients are located may include [insert countries, if known, for example: the United States, the United Kingdom, the European Union, Singapore or New Zealand].
Where we disclose personal information overseas, we will take reasonable steps to ensure the overseas recipient handles the information in a manner consistent with applicable Australian privacy requirements, unless an exception applies.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to operate the website, respond to enquiries, provide services, maintain records, comply with legal obligations, resolve disputes and protect our rights.
If comments are enabled, comments and their metadata may be retained indefinitely so we can recognise and approve follow-up comments automatically and maintain discussion history.
For registered users, if account functionality is enabled, we may store the personal information provided in the user profile. Users may be able to view, edit or delete certain personal information at any time, except where system limitations apply, such as usernames. Website administrators may also be able to view and edit that information.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures may include access controls, password protection, website security tools, secure hosting arrangements, backups, administrative controls and staff or contractor access restrictions.
However, no method of internet transmission or electronic storage is completely secure. You use our website and communicate with us electronically at your own risk.
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain, investigate and remediate it.
Where required by the Privacy Act 1988 (Cth), we will notify affected individuals and the Office of the Australian Information Commissioner of an eligible data breach.
You may request access to personal information we hold about you. You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.
To make a request, contact us at:
privacy@clausecrew.com
We may need to verify your identity before responding. In some circumstances, we may refuse access or correction where permitted by law. If we refuse a request, we will provide reasons where required.
You may request that we delete personal information we hold about you.
We will consider deletion requests in accordance with applicable law. We may need to retain certain information for legal, administrative, security, record-keeping, dispute resolution or legitimate business purposes.
If you have an account on our website or have left comments, you may request an exported file of personal information we hold about you, including information you have provided to us, where technically available and legally required.
If you have a privacy complaint or concern, please contact us first so we can try to resolve the issue.
Contact:
privacy@clausecrew.com
Please include enough information for us to understand and respond to your complaint. We will aim to respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Our website and services are intended for business and general informational purposes and are not directed at children.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.
Our website may contain links to third-party websites. We are not responsible for the content, security or privacy practices of those websites.
You should review the privacy policies of any third-party websites you visit.
We may update this Privacy Policy from time to time. The updated version will be published on our website with the effective date shown above.
Your continued use of our website after an updated Privacy Policy is published means you acknowledge the updated policy.
For privacy questions, access or correction requests, deletion requests, complaints or further information, please contact:
Clause Crew
Email: hello@clausecrew.com
Website: https://clausecrew.com
This addendum forms part of the Clause Crew Privacy Policy and applies where you participate in a market research interview, product discovery call, user research session, survey, feedback session or similar research activity with us.
Clause Crew may conduct market research interviews and related research activities to better understand how businesses manage vendor contracts, supplier relationships, contract renewals, compliance obligations and related business processes.
These research activities are for product development, service improvement, market validation, customer discovery and related business planning purposes. They are not sales calls, legal consultations or professional advisory sessions.
During a research activity, we may collect personal information and business-related information you choose to provide, including:
your name;
business name;
role, title or industry;
contact details;
information about your organisation’s contract management processes;
information about tools, systems, workflows, spreadsheets or software used by your organisation;
information about vendor or supplier management practices;
information about contract renewal, compliance or operational issues;
opinions, preferences, experiences and feedback;
interview notes, summaries, transcripts or recordings, where applicable;
referral details, if you introduce or suggest another person for us to contact; and
any other information you choose to share.
We ask that you do not provide confidential, commercially sensitive, privileged, regulated, personal, sensitive or third-party information unless you are authorised to do so and it is appropriate in the circumstances.
In particular, please do not share actual contract documents, customer lists, employee information, pricing schedules, legal advice, passwords, access credentials, health information, government identifiers or information that would breach any duty of confidence, employment obligation, contract, law or professional obligation.
We may ask to record research interviews for note-taking, transcription, analysis and product development purposes.
We will only record an interview if you consent. You may decline recording and still participate in the interview, unless we tell you before the session that recording is required for that particular research activity.
If you consent to recording, we may create audio recordings, video recordings, transcripts, summaries or research notes from the session.
You may ask us to stop recording at any time during the interview.
We may use information collected through research activities to:
understand market needs and customer problems;
identify common pain points, workflows and purchasing behaviours;
develop, test, improve or validate Clause Crew’s products, services, website, messaging and positioning;
create internal research notes, summaries, interview records, spreadsheets, reports and analysis;
prioritise features, pricing models, marketing language and product strategy;
improve our website, services, onboarding, customer experience and support materials;
follow up with you about the research or related services, where appropriate;
contact people you refer to us, where you have permission or where it is otherwise appropriate; and
comply with legal, administrative, accounting or record-keeping obligations.
We may use de-identified, anonymised or aggregated insights from research activities in our product development, business planning, marketing, investor materials, website content, presentations, case studies or other business materials.
Where we use de-identified or aggregated information, we will take reasonable steps not to identify you or your organisation unless you have given us permission.
We will not publicly attribute quotes, comments, stories, examples or case studies to you or your organisation without your consent.
We will take reasonable steps to handle research information responsibly and securely.
However, research interviews are not intended to be a channel for receiving confidential business information, legal instructions, legal advice, privileged material, regulated information, personal information about third parties, or information subject to confidentiality restrictions.
You are responsible for ensuring that the information you provide during a research activity can lawfully and appropriately be shared with us.
Research interviews are for market research and product development only.
Nothing discussed during a research activity constitutes legal advice, compliance advice, financial advice, business advice or professional advice. You should not rely on anything discussed during a research activity as advice for your organisation.
Participation in a research activity does not create a solicitor-client relationship, advisory relationship, fiduciary relationship, consultancy relationship or customer relationship between you and Clause Crew.
We may disclose research information to:
our personnel, contractors, consultants and advisers;
transcription, recording, video conferencing and note-taking providers;
cloud storage, CRM, analytics, survey and productivity software providers;
professional advisers, including lawyers, accountants and insurers;
potential business partners, advisers or investors, using de-identified or aggregated information where practical;
regulators, courts, tribunals, government agencies or law enforcement bodies where required or permitted by law; and
any other person or organisation with your consent or where otherwise permitted by law.
Some service providers may store or process information outside Australia. Where applicable, we will handle overseas disclosure in accordance with our Privacy Policy.
We may retain research notes, recordings, transcripts, summaries and related correspondence for as long as reasonably required for product development, business planning, record-keeping, legal, administrative or legitimate business purposes.
Where information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are required or permitted by law to retain it.
You may:
decline to answer any interview question;
ask to stop an interview at any time;
ask us not to record the interview;
ask us to stop recording during the interview;
request access to personal information we hold about you;
request correction of your personal information; and
ask us to delete research information that identifies you, subject to legal, technical, administrative and business record-keeping limitations.
To make a privacy request, please contact us using the details in our Privacy Policy.
For privacy questions about market research interviews or product development research, contact:
Clause Crew
Email: hello@clausecrew.com
Website: https://clausecrew.com