These terms apply when you participate in a market research interview, product discovery call, survey, feedback session, usability session or similar research activity with Clause Crew.
By agreeing to participate in a research activity, you agree to these terms.
Clause Crew is conducting research to understand how businesses manage vendor contracts, supplier relationships, contract renewals, compliance obligations and related workflows.
The purpose of the research is to help us develop, validate and improve our products, services, website, messaging, pricing and business strategy.
The research is not a sales meeting, legal consultation or professional advisory session.
Your participation is voluntary.
You may decline to answer any question, pause the interview, ask to stop recording or end the session at any time.
You are responsible for deciding what information you provide to us.
By participating, you confirm that:
you are at least 18 years old;
you are participating in your personal capacity or with appropriate authority from your organisation;
you are permitted to share the information you provide during the research activity;
your participation does not breach any employment obligation, confidentiality obligation, contract, policy, law or duty owed to another person or organisation; and
the information you provide is accurate to the best of your knowledge, or clearly identified as an estimate, opinion or personal view.
Please do not provide information that is confidential, commercially sensitive, legally privileged, regulated, personal to another individual, or subject to restrictions, unless you are authorised to do so and it is appropriate for you to share it.
In particular, you should not provide:
actual contract documents;
customer lists;
employee, client or supplier personal information;
passwords, access credentials or security information;
legal advice received by you or your organisation;
information subject to legal professional privilege;
health, financial, government identifier or other sensitive information;
trade secrets;
information that would identify a third party unnecessarily; or
anything you are not authorised to disclose.
If you refer to a business issue, contract incident, compliance issue or supplier relationship, please describe it at a general level and avoid naming parties unless necessary and authorised.
The research activity is for product development and market research purposes only.
Nothing said or provided by Clause Crew during the research activity is legal advice, compliance advice, financial advice, business advice or other professional advice.
You must not rely on anything discussed during the research activity as advice for your organisation or circumstances.
Participation does not create a solicitor-client relationship, legal advisory relationship, consultancy relationship, fiduciary relationship, partnership, employment relationship or customer relationship between you and Clause Crew.
We may ask for your permission to record the session.
If you consent, we may record audio, video, screen content or other session content and may create notes, transcripts, summaries or analysis from the recording.
You may refuse recording or ask us to stop recording at any time.
We may still take written notes during the session.
You grant Clause Crew permission to use information, feedback, ideas, comments, suggestions and insights you provide during the research activity for our business purposes, including to:
develop, test, improve or validate products and services;
understand market needs and customer pain points;
design features, workflows, onboarding and support materials;
develop pricing, positioning, marketing and website content;
prepare internal notes, summaries, reports, spreadsheets and analysis;
brief contractors, advisers, designers, developers or consultants;
create de-identified or aggregated research findings; and
support business planning, fundraising, partnerships or commercial strategy.
Unless separately agreed in writing, you will not receive any ownership rights, royalties, licence fees or other compensation in relation to any product, feature, service, content, process, idea or business decision that arises from or is informed by the research activity.
We may use de-identified or aggregated insights from research activities without identifying you or your organisation.
We will not publicly attribute a quote, case study, testimonial, story or example to you or your organisation without your consent.
If we want to use your name, organisation name, logo, identifiable quote or identifiable case study, we will seek separate permission.
You retain ownership of any pre-existing intellectual property you bring to the research activity.
Clause Crew owns all intellectual property in its website, product concepts, business plans, research materials, interview questions, notes, summaries, analysis, product designs, service designs, software, branding, documentation and materials created by or for Clause Crew.
To the extent you provide feedback, ideas, suggestions, comments or improvements, you grant Clause Crew a worldwide, royalty-free, perpetual, irrevocable and transferable licence to use, reproduce, adapt, develop, commercialise and otherwise exploit that feedback for any business purpose without further consent or payment to you.
During the research activity, we may share non-public information about Clause Crew, including product ideas, concepts, screenshots, prototypes, business plans, pricing concepts or service designs.
You must keep Clause Crew’s non-public information confidential and must not use or disclose it except for the purpose of participating in the research activity, unless the information becomes public other than through your breach of these terms or we give you written permission.
If you suggest or refer another person for us to contact, you should only provide their details if you have a reasonable basis to believe they would be open to being contacted.
Where practical, we prefer that you introduce us directly or ask the person for permission before sharing their contact details.
If we offer an incentive, gift card, reimbursement or other payment for participation, we will tell you the amount and conditions before or at the time of the research activity.
Any incentive is offered as a thank-you for your time. It is not payment for confidential information, legal advice, professional advice, endorsement, testimonial or assignment of intellectual property.
You are responsible for any tax consequences arising from receiving an incentive.
We will handle personal information collected during research activities in accordance with our Privacy Policy and the Privacy Policy Addendum — Market Research Interviews.
The Privacy Policy explains how we collect, use, disclose, store and protect personal information, and how you may request access, correction or deletion.
You are responsible for:
deciding whether to participate;
deciding what information to share;
ensuring you have authority to share that information;
ensuring your participation does not breach any obligation owed to another person or organisation; and
obtaining independent advice if needed before discussing any matter with us.
To the maximum extent permitted by law, Clause Crew is not liable for any loss, damage, cost, claim or expense arising from or connected with:
your participation in a research activity;
your reliance on anything discussed during a research activity;
your disclosure of information you were not authorised to disclose;
any decision you or your organisation makes before, during or after the research activity;
any misunderstanding about the nature or purpose of the research activity;
use of de-identified or aggregated research insights; or
the development, non-development, release, pricing, modification or discontinuation of any product, feature or service.
Nothing in these terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.
Where liability cannot be excluded but can be limited, Clause Crew’s liability is limited, to the maximum extent permitted by law, to resupplying the relevant research activity or paying the cost of having the relevant research activity supplied again.
To the maximum extent permitted by law, you indemnify Clause Crew against any loss, damage, liability, claim, cost or expense, including reasonable legal costs, arising from or connected with:
your breach of these terms;
your unauthorised disclosure of information;
your infringement of another person’s rights;
your breach of any confidentiality, employment, contractual, legal or professional obligation; or
information you provide to us during or in connection with the research activity.
Participation in a research activity does not oblige Clause Crew to develop, release, maintain or commercialise any product, feature, service or idea.
Clause Crew may use, disregard, adapt or further develop research insights at its discretion.
These terms are governed by the laws of New South Wales, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from those courts.
For questions about these terms or a research activity, contact:
Clause Crew
Email: [insert contact email]
Website: https://clausecrew.com